---
title: Kanban | Help Whaticket
description: Crie as etapas da jornada dos seus clientes e os acompanhe de forma mais eficiente.
---

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2. [Kanban](https://help.whaticket.com/pt/articles/kanban)

# Kanban

 Crie as etapas da jornada dos seus clientes e os acompanhe de forma mais eficiente.

- [Como organizar os chats em etapas no Kanban](https://help.whaticket.com/pt/articles/como-organizar-os-chats-em-etapas-no-kanban)

- [Primeiros Passos](https://help.whaticket.com/pt/articles/primeiros-passos)
- [Conexões](https://help.whaticket.com/pt/articles/conex%C3%B5es#main-content)

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- [API do WhatsApp](https://help.whaticket.com/pt/articles/api-do-whatsapp#main-content)

    - [Whatsapp Business API Coexistência](https://help.whaticket.com/pt/articles/api-do-whatsapp#whatsapp-business-api-coexistência)
    - [Whatsapp Business API Cloud](https://help.whaticket.com/pt/articles/api-do-whatsapp#whatsapp-business-api-cloud)
    - [Templates de mensagem](https://help.whaticket.com/pt/articles/api-do-whatsapp#templates-de-mensagem)
    - [Configuração geral](https://help.whaticket.com/pt/articles/api-do-whatsapp#configuração-geral)
- [Chats](https://help.whaticket.com/pt/articles/chats#main-content)

    - [Histórico e gestão](https://help.whaticket.com/pt/articles/chats#histórico-e-gestão)
    - [Atenção e fluxo](https://help.whaticket.com/pt/articles/chats#atenção-e-fluxo)
    - [Horários e disponibilidade](https://help.whaticket.com/pt/articles/chats#horários-e-disponibilidade)
- [Contatos](https://help.whaticket.com/pt/articles/contatos)
- [Etiquetas](https://help.whaticket.com/pt/articles/etiquetas)
- [Respostas rápidas](https://help.whaticket.com/pt/articles/respostas-r%C3%A1pidas)
- [Automação de mensagens](https://help.whaticket.com/pt/articles/automa%C3%A7%C3%A3o-de-mensagens#main-content)

    - [Envio em massa](https://help.whaticket.com/pt/articles/automa%C3%A7%C3%A3o-de-mensagens#envio-em-massa)
    - [Mensagens programadas](https://help.whaticket.com/pt/articles/automa%C3%A7%C3%A3o-de-mensagens#mensagens-programadas)
- [Wäbot IA](https://help.whaticket.com/pt/articles/w%C3%A4bot-ia#main-content)

    - [Configuração e ativação](https://help.whaticket.com/pt/articles/w%C3%A4bot-ia#configuração-e-ativação)
    - [Créditos e token da OpenAI](https://help.whaticket.com/pt/articles/w%C3%A4bot-ia#créditos-e-token-da-openai)
    - [Base de conhecimento](https://help.whaticket.com/pt/articles/w%C3%A4bot-ia#base-de-conhecimento)
- [Equipe](https://help.whaticket.com/pt/articles/equipe)
- [Departamentos e Chatbots](https://help.whaticket.com/pt/articles/departamentos-e-chatbots#main-content)

    - [Departamentos e distribuição](https://help.whaticket.com/pt/articles/departamentos-e-chatbots#departamentos-e-distribuição)
    - [Chatbot](https://help.whaticket.com/pt/articles/departamentos-e-chatbots#chatbot)
- [Relatórios](https://help.whaticket.com/pt/articles/relat%C3%B3rios#main-content)

    - [Pesquisa de Satisfação (CSAT)](https://help.whaticket.com/pt/articles/relat%C3%B3rios#pesquisa-de-satisfação-csat)
    - [Métricas gerais](https://help.whaticket.com/pt/articles/relat%C3%B3rios#métricas-gerais)
- [Integrações e API](https://help.whaticket.com/pt/articles/integra%C3%A7%C3%B5es-e-api#main-content)

    - [Make](https://help.whaticket.com/pt/articles/integra%C3%A7%C3%B5es-e-api#make)
    - [N8N](https://help.whaticket.com/pt/articles/integra%C3%A7%C3%B5es-e-api#n8n)
    - [Zapier](https://help.whaticket.com/pt/articles/integra%C3%A7%C3%B5es-e-api#zapier)
    - [Tokens e documentação da API](https://help.whaticket.com/pt/articles/integra%C3%A7%C3%B5es-e-api#tokens-e-documentação-da-api)
- [Minha conta](https://help.whaticket.com/pt/articles/minha-conta#main-content)

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    - [Disponibilidade](https://help.whaticket.com/pt/articles/minha-conta#disponibilidade)
- [Assinatura](https://help.whaticket.com/pt/articles/assinatura#main-content)

    - [Planos](https://help.whaticket.com/pt/articles/assinatura#planos)
    - [Pagamentos e reembolsos](https://help.whaticket.com/pt/articles/assinatura#pagamentos-e-reembolsos)
- [Perguntas frequentes](https://help.whaticket.com/pt/articles/perguntas-frequentes#main-content)

    - [Produto e políticas](https://help.whaticket.com/pt/articles/perguntas-frequentes#produto-e-políticas)
    - [Erros técnicos](https://help.whaticket.com/pt/articles/perguntas-frequentes#erros-técnicos)
- [Configuração](https://help.whaticket.com/pt/articles/configura%C3%A7%C3%A3o)
- [Kanban](https://help.whaticket.com/pt/articles/kanban)

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